Refund policy
Returns and cancellations
Damaged or defective items
Please inspect your order when you receive it. If your panel arrives damaged, stops working, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo or short video showing the issue. Once confirmed, we will send you a free replacement or issue a full refund, whichever you prefer. You will not need to send the item back.
Returns
You may request a return within 14 days after your order is delivered. Items must be unused, in the same condition you received them, and in their original packaging with all accessories included. Return shipping costs are the customer's responsibility and are non-refundable. We may reduce your refund if the item has been used, damaged, or is missing parts.
Items sent back without first requesting a return will not be accepted. Once your return is approved, we will send you the return address and instructions.
Cancellations
You can cancel your order or remove items free of charge until it has shipped.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above. To request a cancellation, contact us.
Refunds
We will notify you once we receive and inspect your return and let you know whether the refund was approved. If approved, the refund will go to your original payment method. Your bank or payment provider may need additional time to process and post the refund.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
For cancellations, returns, or damaged items, contact us at svpport.321@gmail.com.